Privacy Policy

1. Overview

This Privacy Policy (the "Policy") sets out how Crystalclear Network Pvt. Ltd., handles or deals with your Personal Information including Sensitive Personal Data which Crystalclear Network Pvt. Ltd. collects, receives, possesses, stores, deals or handles while you use Crystalclear Network Pvt. Ltd.'s website, applications (hereinafter called as "apps") and services (collectively, "Crystalclear Network Pvt. Ltd. Products") or otherwise interact with us during the course of our relationship. This Policy should be read with the Terms of Use at our web site Terms and Conditions of Customer Acquisition Form (CAF) for Crystalclear Network Pvt. Ltd.'s Services, End User Agreement of Crystalclear Network Pvt. Ltd.'s any other terms agreed, document executed / signed by you, as may apply.

Registration, usage or purchase of any of Crystalclear Network Pvt. Ltd.'s Products implies your express consent and agreement to this Policy. This Policy may be modified in view of changes in business, technology, regulatory framework and the like. The modification will be intimated to you online. You are encouraged to regularly visit this page to review the policy and any modifications.

2. Collection Of Information

To facilitate your seamless access to Crystalclear Network Pvt. Ltd. Products, billing, innovation, improvement, marketing and promotion and / or for complying with regulatory obligations, Crystalclear Network Pvt. Ltd. may collect the following types of information:

• Personal Information – Name, father's Name, mother's Name, spouse's Name, Date of Birth, Phone Number, Email Address, Communication or Permanent Address.
• Proof of Identity & Address – Aadhar Card, PAN Card, Driving License, Passport etc.
• Usage logs/Server logs/Cookies – which may contain details of your Personal or Sensitive Personal Information.
• Device specific information – IMSI, MSISDN, Customer ID, IMEI, OS specific identifiers.
• Sensitive Personal Data – Passwords, financial information (bank account, credit/debit card details), biometric information.

We are required under law to collect the following information, which is mandatory for provision of services to you: Name, Phone Number, Communication or Permanent Address, Photograph, Proof of Identity and Address documents. In the CAF, we have clearly identified mandatory and optional fields. In case you refuse to provide your information or deny consent, we may choose to discontinue or deny the services.

We may also collect Non-Personal Information such as session data, web usage, IP address, device type, browser type, Wi-Fi network name, access times, search results, content and advertisements you select, channels you add and view, and other usage statistics.

3. Use Of Information

The information provided by you is used for a number of purposes connected with our business operations which may include: verifying your identity; provisioning of products/services; testing or improvement of services; processing your requests, enquiries and complaints; communicating about bills, invoices, confirmations, notices, updates, security alerts, support and administrative messages; analytics and reviews for improvement; personalizing your experience; marketing and advertising; completing your purchase / transaction; enforcing our terms and conditions; complying with law and directions of law enforcement agencies; and other usages that you may consent to.

We will make best efforts to keep your personal information confidential and will place reasonable security controls to protect it. Your Personal Information will be kept confidential as required under applicable laws. Any comments, messages, blogs, scribbles etc. posted / uploaded / conveyed / communicated by you on the public sections of the apps/website becomes published content and is not considered personal information subject to this Policy.

4. Transfer Of Information

Crystalclear Network Pvt. Ltd. may transfer your Personal Information or other information collected, stored, processed by it to any other entity located in India or outside only in case it is necessary for providing services to you or if you have consented (at the time of collection of the relevant information) to the same. In the event of such transfer same level of data protection as is adhered to by us, will be ensured.

5. Sharing And Disclosure

We do not sell or rent personal information to any third party entities. We limit the disclosure of the Personal Information to certain circumstances, as provided below:

6. Storage, Retention And Security

We have adopted reasonable security practices and procedures, in compliance with applicable policy, to include strategic, operational, managerial, technical, and physical security controls to safeguard and protect your data and information. We have implemented measures to protect against unauthorized access to and unlawful interception of Personal Information. Our website, applications, portals, and network equipment have industry standard security precautions in place.

Your information or data will primarily be stored in electronic form, though certain data can also be stored in physical form. We may enter into agreement with third parties to collect, store, process your information or data but under full compliance with applicable laws. However, we shall not be responsible for any breach of security or the disclosure of Personal Information for reasons outside our control, such as hacking, social engineering, cyber terrorism, espionage by third parties, or any events by way of force majeure.

7. Third Party Websites, Applications And Services

Crystalclear Network Pvt. Ltd. Application/website may include links to other websites/applications. Such websites/application are governed by their respective privacy policies, which are beyond our control. Once you leave our servers, use of any information you provide may be governed by the privacy policy of the operator of the website/application you are visiting.

8. Access, Correction And Deletion

We shall make all efforts to keep our records updated and accurate with your latest information. You shall be responsible to ensure that the information or data you provide from time to time is and shall be correct, current and updated. Based on technical feasibility, we will provide you with the access to all your personal and sensitive personal information that we maintain about you. You may request access, correction or updation and deletion of the information by contacting Crystalclear Network Pvt. Ltd. or by visiting our website. You may note that deletion of certain information or withdrawal of consent may lead to cancellation of your registration with us or your access to our services.

9. Feedback And Grievance Redressal

We are committed to safeguard your personal information collected and processed by us. In case of any feedback or concern regarding protection of your personal information, you can contact us at support@crystalclearnetwork.co.in. Alternatively, you may also direct your privacy-related feedback or concerns to the Privacy Grievance Officer whose details are as mentioned below: